PRIVACY POLICY
GLOBAL CONNECT IDIOMES, SL
Website: www.globalconnect.es
1. Basic information on Data Protection
Data Controller: GLOBAL CONNECT IDIOMES, SL.
Purposes: Provision of online services, management of website users and commercial communications related to our services.
Legal basis: Express consent and legitimate interest.
Recipients: Data will not be disclosed to third parties, unless legally required.
Rights: Access, rectify and delete data, as well as other rights, as explained in the extended information below.
At GLOBAL CONNECT IDIOMES, SL, we work to offer you the best possible experience through our products and services. In some cases, it is necessary to collect information in order to achieve this. We care about your privacy and believe we must be transparent in this regard.
Therefore, for the purposes of the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016 —hereinafter, the “GDPR”— on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce —hereinafter, the “LSSI”—, GLOBAL CONNECT IDIOMES, SL informs the user that, as data controller, it will include the personal data provided by users in an automated file.
2. Our commitment to your privacy
Our commitment begins by explaining the following:
- Your data is collected so that the user experience can be improved, taking into account your interests and needs.
- We are transparent regarding the data we obtain about you and the reason why we do so.
- Our intention is to offer you the best possible experience. Therefore, when we use your personal information, we will always do so in compliance with the regulations and, when necessary, we will request your consent.
- We understand that your data belongs to you. Therefore, if you decide not to authorise us to process it, you may ask us to stop processing it.
- Our priority is to guarantee your security and process your data in accordance with European regulations.
For more information about the processing of your data, please consult the different sections of this Privacy Policy.
3. Who is responsible for processing your personal data?
Identity: GLOBAL CONNECT IDIOMES, SL
Registered office: C/ Sant Pau, 23, Vilanova i la Geltrú, 08800, Barcelona
Tax ID/CIF: B65976862
Email: info@globalconnect.es
GLOBAL CONNECT IDIOMES, SL has appointed a Data Protection Officer or an internal contact person within its organisation.
If you wish to make an enquiry regarding the processing of your personal data, you can contact us by email at:
4. What personal data do we collect?
The personal data that the user may provide includes the following:
- Name, address and date of birth.
- Telephone number and email address.
- Information relating to payments and refunds.
- IP address, date and time you accessed our services, the internet browser you use and data about the operating system of your device.
- Any other information or data that you decide to share with us.
In some cases, completing the registration form is mandatory in order to access and enjoy certain services offered on the website.
Likewise, failure to provide the requested personal data or failure to accept this Data Protection Policy may make it impossible to subscribe, register or participate in any of the promotions in which personal data is requested.
5. Why and for what purposes do we process your data?
At GLOBAL CONNECT IDIOMES, SL, we process the information provided by interested parties for the following purposes:
- To manage orders or contract any of our services, whether online or at a physical location.
- To manage the sending of the information requested from us.
- To develop commercial actions and maintain and manage the relationship with the user.
- To manage the services offered through the website and information-related tasks.
- To carry out automatic assessments, profiling and customer segmentation tasks in order to personalise treatment according to customers’ characteristics and needs and improve the customer’s online experience.
- To develop and manage competitions, prize draws or other promotional activities that may be organised.
- To provide information to authorities or third-party companies, when necessary, for audit purposes.
- To manage personal data included in invoices, contracts and documents in order to respond to claims from customers or Public Administrations.
We inform you that the personal data obtained as a result of your registration as a user will form part of the Record of Processing Activities and Operations —RAT—, which will be periodically updated in accordance with the provisions of the GDPR.
6. What is the legal basis for processing your data?
The processing of your data may be based on the following legal grounds:
- Consent of the data subject for the contracting of services and products.
- Consent for contact forms, requests for information or newsletter subscriptions.
- Legitimate interest in processing our customers’ data for direct marketing actions.
- Express consent of the data subject for all matters relating to automatic assessments and profiling.
- Compliance with legal obligations for fraud prevention, communication with public authorities and third-party claims.
7. How long do we keep your data?
The processing of data for the purposes described will be maintained for the time necessary to fulfil the purpose for which it was collected.
For example, data will be kept for as long as the commercial relationship lasts, as well as for the period necessary to comply with the legal obligations arising from the processing of the data.
8. To which recipients is your data disclosed?
In some cases, only when necessary, GLOBAL CONNECT IDIOMES, SL will provide user data to third parties. However, data will never be sold to third parties.
External service providers with whom GLOBAL CONNECT IDIOMES, SL works —for example, payment providers or delivery companies— may use the data to provide the corresponding services. However, they will not use such information for their own purposes or for disclosure to third parties.
GLOBAL CONNECT IDIOMES, SL seeks to guarantee the security of personal data when it is sent outside the company and ensures that third-party service providers respect confidentiality and have appropriate measures in place to protect personal data.
Such third parties are obliged to guarantee that the information is processed in accordance with data privacy regulations.
In some cases, the law may require personal data to be disclosed to public bodies or other parties. In such cases, only what is strictly necessary to comply with these legal obligations will be disclosed.
The personal data obtained may also be shared with other companies in the group.
9. Where is your data stored?
As a general rule, data is stored within the European Union.
If data is sent to third parties outside the European Union, we will ensure that they offer a sufficient level of protection, either because they have Binding Corporate Rules —BCR— or other appropriate safeguards.
10. What rights do you have and how can you exercise them?
You may address your communications and exercise your rights by sending a request to the following email address:
Under the GDPR, you may request the following rights:
Right of access
You may request information about the personal data we hold about you.
Right to rectification
You may communicate any change in your personal data.
Right to erasure and right to be forgotten
You may request the deletion of personal data, subject to prior blocking where applicable.
Right to restriction of processing
This involves restricting the processing of personal data.
Right to object
You may withdraw your consent to data processing and object to further processing.
Right to data portability
In some cases, you may request a copy of your personal data in a structured, commonly used and machine-readable format for transmission to another controller.
Right not to be subject to individualised decisions
You may request that no decisions be made based solely on automated processing, including profiling, which produce legal effects or significantly affect the data subject.
In some cases, the request may be rejected if you request the deletion of data that is necessary for compliance with legal obligations.
Likewise, if you have any complaint regarding the processing of your data, you may lodge a complaint with the data protection authority.
11. Who is responsible for the accuracy and truthfulness of the data provided?
The user is solely responsible for the truthfulness and accuracy of the data included, releasing GLOBAL CONNECT IDIOMES, SL from any responsibility in this regard.
Users guarantee and are responsible, in all cases, for the accuracy, validity and authenticity of the personal data provided, and undertake to keep it duly updated.
The user agrees to provide complete and correct information in the registration or subscription form.
GLOBAL CONNECT IDIOMES, SL reserves the right to terminate the contracted services entered into with users in the event that the data provided is false, incomplete, inaccurate or not up to date.
GLOBAL CONNECT IDIOMES, SL is not responsible for the truthfulness of information that is not produced by it and for which another source is indicated, and therefore assumes no liability for any hypothetical damages that may arise from the use of such information.
GLOBAL CONNECT IDIOMES, SL reserves the right to update, modify or delete the information contained on its web pages, and may even limit or deny access to such information.
GLOBAL CONNECT IDIOMES, SL is released from liability for any damage or harm that the user may suffer as a result of errors, defects or omissions in the information provided by GLOBAL CONNECT IDIOMES, SL, provided that such information comes from sources external to it.
Likewise, the user certifies that they are over 14 years of age and have the legal capacity necessary to give consent regarding the processing of their personal data.
12. How do we process minors’ personal data?
In principle, our services are not specifically aimed at minors.
However, in the event that any of them are aimed at children under fourteen years of age, in accordance with Article 8 of the GDPR and Article 7 of Organic Law 3/2018, of 5 December —LOPDGDD—, GLOBAL CONNECT IDIOMES, SL will require the valid, free, unequivocal, specific and informed consent of their legal guardians in order to process minors’ personal data.
In this case, the ID card or another form of identification of the person giving consent will be required.
In the case of users over fourteen years of age, data may be processed with the user’s consent, except in cases where the law requires the assistance of the holders of parental authority or guardianship.
13. What security measures do we apply to protect your personal data?
GLOBAL CONNECT IDIOMES, SL has adopted the legally required security levels for the protection of personal data and seeks to install any other additional technical means and measures within its reach to prevent the loss, misuse, alteration, unauthorised access and theft of the personal data provided to GLOBAL CONNECT IDIOMES, SL.
GLOBAL CONNECT IDIOMES, SL is not responsible for hypothetical damages that may arise from:
- Interferences, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in the operational functioning of this electronic system, caused by reasons beyond the control of GLOBAL CONNECT IDIOMES, SL.
- Delays or blockages in the use of this electronic system caused by deficiencies or overloads of telephone lines.
- Overloads in the Data Processing Centre, the Internet system or other electronic systems.
- Damage that may be caused by third parties through unlawful interference beyond the control of GLOBAL CONNECT IDIOMES, SL.
Nevertheless, the user must be aware that security measures on the Internet are not impregnable.
14. Links to other websites
The website www.globalconnect.es may contain links to other web pages.
By clicking on one of these links and accessing an external website, the visit will be subject to the privacy policy of that website, and GLOBAL CONNECT IDIOMES, SL shall be released from any responsibility regarding its privacy policy.
15. How do we use cookies?
The website and social media of GLOBAL CONNECT IDIOMES, SL use cookies in order to optimise and personalise browsing.
Cookies are physical information files that are stored on the user’s own device. The information collected through cookies is used to facilitate the user’s browsing through the portal and to optimise the browsing experience.
The data collected through cookies may be shared with the creators of the cookies. However, under no circumstances will the information obtained through cookies be associated with personal data or data that may identify the user.
Nevertheless, if the user does not wish cookies to be installed on their hard drive, they may configure their browser in such a way as to prevent the installation of these files.
For more information, please consult our Cookie Policy.
16. Can the Privacy Policy be modified?
This Privacy Policy may be modified.
We recommend that you review the Privacy Policy periodically.
